At Ruigor we’re confident about the quality of our products and we hope that you’re happy with your purchase. But, if for any reason you are not satisfied with a product bought at swissruigor.com, you can return your order within 30 days from the day you receive your long-awaited bag.

All returned items should be in a brand new, unused and undamaged condition. Ruigor has the right to refuse refunds for goods that are used, damaged or not in brand new condition.

Please note that items purchased from a third-party supplier will be subject to their return policy and should be returned to the supplier’s address.

In order to process your return, we kindly ask that you fill out our return form.

Every customer can return their order(s) as long as the goods are brand new, unused and in undamaged condition. To process the return, please first complete the return form as our shipping process varies between regions. Once the return has been received according to our terms, Ruigor will initiate the refund of the customer’s purchase. The refund will be processed through the same payment method which was used to pay the order. Please note, Ruigor does not cover shipping costs for returns.

For more information, please contact cs@swissruigor.com .

We’re sorry if you’ve received the wrong item. Please complete our return form and we’ll ensure that the correct item is sent to you as soon as possible.

Once the return form has been submitted online and the product has been sent back, we will confirm receipt of your order and review your case. If a return is granted we aim to return the money to your account within 5-10 working days.

Dear customer, for shipping and returns you can use following methods :

CREDIT CARD (Visa, American Express, Master Card)

BANCONTACT

SOFORT

GIROPAY

IDEAL

PAYPAL

The physical address where the return can be made is: Swiss Saber Ruigor AG, Lochwisstrasse 18, 8185 Winkel (ZH), Switzerland. After we receive your return request, we might provide you with a return address in your region for your convenience.